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D2C Sales & Service Representative
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Full-time
- You will serve as the main point of contact for our Online / eCommerce direct consumers and help drive our internet sales while building a loyal consumer following.
- This includes consultation and resolution services that encompass the entire purchase order to fulfilment and related service process.
- You will work to help us continue to “Shape Living for the Better” while building lasting relationships directly with our online, digital and phone consumers.
- Service consumers seeking assistance via various engagement channels such as phone, email, chat, etc.
- Results oriented to drive departmental revenue goals through the suggestive selling of major appliances, extended service agreements, parts, and accessories to consumers
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