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CX Training Specialist
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Full-time
- Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.
- Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way.
- The Customer Experience Training Specialist is responsible for our Support and Customer Experience team’s training by developing and maintaining all training materials (e.g., procedures, policies, troubleshooting documents), developing classes, conducting refresher training, and conducting remote-based training classes to ensure trainees fully understand the required concepts.
- Meets with the Training Manager regularly to communicate and resolve customer service training issues; set and prioritize goals; improve processes, and review productivity
- Strong working knowledge of all Microsoft Office, Google Suite, Salesforce, IVR computer applications, and shared documents
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