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Customer Support Representative
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Full-time
- CoinFlip is a leading fintech company powered by cryptocurrency.
- The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil supporting the buying and selling of major cryptocurrencies with cash.
- In 2023, CoinFlip launched a digital app and created an additional way to easily buy, sell, send, swap, and receive crypto.
- We re seeking a Customer Support Agent responsible for supporting our ATM customers by registering users, increasing buy limits, helping customers complete transactions at our ATMs, answering questions regarding cryptocurrency, initiating compliance investigations, and addressing technical issues with the terminals themselves.
- Supporting our ATM customer base via phone and chatRegistering new usersValidating customers who want to increase buy limitsHandling any functional questions regarding the usage of our terminalsAnswering customer crypto questionsCompleting all expected training to continue to grow and validate their abilitiesAdhering to all performance expectations documented in the Customer Support Confluence page.
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