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Company Overview At Motorola Solutions, we believe that everything starts with safety.. At Motorola Solutions, we’re ushering in a new era in public safety and security.. The Customer Support Manager at Motorola Solutions offers the very best service to our customers, always.. Compliance (Governmental and Motorola Solutions contracting requirements and procedures). Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

customer support manager

Company Overview     At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview   Our people are on the front lines of our organization, building strong, long term business relationships and promoting our products and services to our valued customers. The Customer Support Manager at Motorola Solutions offers the very best service to our customers, always. We pride ourselves on our knowledge, expertise and ability to solve mission critical problems. This exciting new career opportunity supports State & Local Government Agencies located in Central Virginia.

If you have passion and an internal drive to succeed, can self motivate and want to be part of a global organization that truly makes a difference, then we want to hear from you.

This position is field based - you will work from a home office and participate in team meetings or travel as needed, therefore it is essential that you live within the territory to be considered. In return we offer excellent rates of pay and benefits as well as a collaborative and rewarding working environment where we never stop learning.
Job Description       The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
The CSM manages government contracts with responsibility for successful delivery of Service products for Local Government customers.
Manages the relations with external partners responsible for delivering Service products to customers.
Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting Profit & Loss (P&L) and receivables goals, oversee contract P&L performance including meeting service billing and cost performance goals.
Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams.
The CSM is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts.
Major emphasis on developing customer relationships that will position Motorola for service growth throughout the designated customer base.
Must be willing to travel throughout the designated region of Central Virginia.
Main Responsibilities:
Relationship Management
Contract Renewals
Proposals
Accurate Forecasting
Compliance (Governmental and Motorola Solutions contracting requirements and procedures)
P&L Performance
Working To Targets / Goals
Candidate Requirements:
This role requires a solid working knowledge of Microsoft and Google applications
3-5 years of experience in Customer Account Management role within a highly technical environment
Knowledge of Motorola RF radio systems, products, and/or services would be an advantage
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Basic Requirements       Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
3+ years of experience in one of the following: Radio Network Support, Customer Support, Systems Management, Field Support, Sales Support, Account Management, Finance or Sales

Travel Requirements   25-50%
Relocation Provided   None
Position Type   Experienced
Referral Payment Plan   Yes     Our   U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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