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Customer Support Engineer
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$96,300
Full-time
- Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery.
- The Support Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize client success.
- Follow standard ITIL framework Problem management with detailed Root Cause Analysis.
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the disaster recovery and business continuity strategies.
- Experience with automation tools like Ansible and Terraform.
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