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Customer Support Account Manager
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Full-time
- Analyze and resolve client issues resulting in meeting or outperforming the expected case metrics related to average duration, client satisfaction survey completions, and time with support.
- Manage the client account directly and in association with the Client Success Manager and the Account Manager assigned to the account driving added value and deliveries of the Premium and Platinum support services.
- Bachelor or Graduate degrees in Business, Finance, Accounting or Computer Science or relevant work experience.
- Knowledge of cash management, bank reporting, cash positioning and forecasting, payments (domestic and/or international), in-house banking, financial transactions pertaining to debt, investments and foreign exchange and general ledger mappings and processing a plus.
- Familiarity or experience with treasury management systems, treasury operations or portfolio management a plus.
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