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Customer Success Manager - TrendMiner
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Full-time
- As a Customer Success Manager (CSM), you will be responsible for customer adoption and retention for a broad portfolio of accounts in different verticals.
- You will interact and build relationships with customers to ensure they are plugged into all resources TrendMiner has to offer, such as customer training, on-site support services, sharing new release information, user support, all to ensure the customer is successful using the TrendMiner software and generating business value.
- The CSM will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation and adoption risks, drive usage, ensure user satisfaction and identify opportunities in the accounts to grow the Annual Recurring Revenue (ARR).
- The CSM will enable our customers to realize business value from their investment in TrendMiner and empower our customers to become passionate advocates of our platform.
- Support TrendMiner customers in the use of TrendMiner as their prime analytics toolbox, together with the Data Analytics Engineers in our Customer Success team
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