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Customer Success Manager (Sales Team)
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- Customer Success Manager – this position is part of the Sales Team
- The Customer Success Manager (CSM) is a client facing position responsible for building and fostering strong client relationships and driving effective and efficient usage of the BeerBoard Bar Management solution to achieve quantitative and qualitative customer objectives.
- The CSM will accomplish this by leveraging and coordinating a support team of subject matter experts whose responsibilities are aligned with customer success.
- Support Store Operations and drive engagement of the SmartBar Platform to achieve qualitative and quantitative objectives.
- Using client data and industry experience, analyze and develop insights (KPI Data) to provide strategic/tactical improvement recommendations.
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