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Customer Success Manager - Kiewit Technology Group
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$12.5
Full-time
- Position OverviewThe Customer Success Manager is the vanguard of the Customer Success team and is responsible for the implementation of technology on our projects as well as the development and curation of training materials used to educate our business on the processes we support.
- A Customer Success Manager will typically travel to project and district offices to train on technology as well as consult with project teams on how to best use KTG-supported tools to enable their processes.
- Work cross-functionally with other Product and Customer Success Managers and Customization Coordinators, Business Market Leads, Regional Technology Managers, Technical Support, and other areas to ensure collaboration and alignment in implementation and support strategies.
- Customer Success, Training, and Functional Support•Collaborate with Tactical Relationship team members and subject matter experts to maintain and update existing courses as needed.
- Aid in the configuration of learning content into the learning management system.
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