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Customer Success Manager (I, II Or Senior Level)
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Full-time
- IntelliTrans, LLC (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a Customer Success Manager (I, II or Senior Level) to join our team in hybrid and/or remote in Atlanta, Georgia or Conway, Arkansas.
- The Customer Success Manager is responsible for assuring customer engagement, development and retention by: establishing and maintaining long term relationships with representatives from assigned accounts, up selling software products and services, researching and resolving customer problems, recommending modifications to products and service lines, and ensuring the overall quality of the customer’s experience with IntelliTrans.
- Proactively manage contract renewal process for assigned accounts.
- Provide demo support, meeting preparation/post-mortems, and meeting follow-up with customers.
- Within assigned account base, promotes sales by contacting representatives, leads, and/or prospects and presents IntelliTrans’ products and services; including accurate descriptions of product features and benefits, quoting current pricing, and generating sales.
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