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Customer Success Manager / Account Manager
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- BILT - Global Brand Support Center, Grapevine, Texas 76051 About the Job The BILT Customer Success Manager / Account Manager is responsible for all aspects of the customer partnership.
- From onboarding, user adoption, data and analytics, and renewals, you will be the main point of contact throughout the relationship.
- A successful Account Manager excels at building strong relationships and ensuring our clients are seeing the full value of our partnership, which will drive positive retention and expansion.
- The Account Manager is responsible for achieving Quarterly renewal targets.
- While these are primarily revenue driven, they are also responsible for improving implementation and download rates and retaining a strong client Net Promoter Score (NPS).
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