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Customer Service Supervisor
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- The Inbound Customer Service Supervisor is responsible for supervising and coordinating the operations of our 24/7 365 day a year Inbound Support Team, including; after-hours call handling for company service centers, appointment dispatch, online appointment administration and Chat service.
- Demonstrated proficiency in inbound call handling KPI's to include booking rate, service levels, and abandonment rate.
- Demonstrated proficiency in workforce planning/scheduling of Team Leads and CSS's
- Conduct yearly CSS's and Team Lead reviews with annual development and goal planning.
- In conjunction with Support Center Team Manager coordinates service center capacity requirements and other requests/needs from local centers.
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