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Customer Service Specialist
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$32.91 an hour
Full-time
- Characteristic Duties and Responsibilities are as follows:Responds to requests for information for transit services and programs; assists customers in identifying transit programs to fit their transportation needs; coordinates transportation for large groups attending special events; coordinates transportation with other paratransit and fixed route services to ensure connections for passengers traveling outside of the County.
- Participates in promoting transportation programs to government and social service agencies, employers and citizens through community outreach; periodically surveys passengers for comments and suggestions.
- Assists capable ACCESS and potential new routed customers with learning to ride fixed route buses.
- Experience in the public sector or social services field and in providing service to clients with physical, cognitive or developmental disabilities is a plus.
- Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
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