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Customer Service Representative 1 - Hybrid
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- High standards of courtesy, performance, diplomacy and respect for our patients and their confidentiality are essential.
- The Self Pay Call Center remote shifts occur on a set schedule.
- CSR1 team members are expected to be available for the entirety of their shift and work in a quiet private place that upholds HIPAA standards.
- Answering and routing of high volume of inbound/outbound interactions through multiple channels and computer software systems.
- Effectively coordinate all patient self-pay balance inquiries, including telephone, mail, email, MyChart billing messages, statement vendor feedback and questions from patients/guarantors articulated with a high level of professionalism.
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