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Customer Service - Program Lead
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- This position serves as the primary point of contact for product support of all online, software, web-based services, paper services, and the handling of customer inquiries, complaints, and escalations.
- Contact Channel Management Managed customer phone/email/chat contact channels in a contact center environment.
- Relationship Management Manage communication and build relationships with external customers and internal delivery teams.
- Data Management Perform scoring and data validations adhering to company and department guidelines on processes, quality performance, and data privacy/security measures.
- Conduct and participate in continuous onboarding training to mentor and educate employees.
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