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Customer Service Lead
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- This position also supports the Bursar's Office and university with outreach to the university community, and office compliance with federal, state, and university regulations and policies.
- OutreachProvide community engagement for the Bursar office, including new student orientation presentations and advisement of campus departments.
- Represent the Bursar's Office in campus groups and outreach areas/projects.
- Charge Petition ProcessingAnalyze and resolve submitted bursar charge petitions for late fines, service charges, and course drop fees, interpreting relevant policies, rules, procedures, and guidelines.
- Processing includes collecting charge petition application forms (via email or OnBase when changed over), processing charge removals into the Student Information System, and effectively communicating with the student, staff, or individual who submitted the request.
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