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Customer Experience Specialist
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- The Customer Experience Specialist will handle a high volume of inbound or outbound calls and will work to create a positive experience for each caller.
- Senior Specialists lead by example and serve as a role model for the Customer Experience Specialists in all facets of the Specialist role.
- Senior Specialists may be responsible for customer dispute resolution, which includes all electronic transactions that meet Reg E and NACHA criteria.
- Identify and solve customer disputes by processing claims, monitoring and tracking cases, reporting losses to leadership and identifying fraud trends with a sense of urgency and in compliance with Reg E & NACHA timelines
- Minimum of 2 years of experience in customer sales and/or service with retail banking experience preferred
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