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Customer Experience Specialist
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Full-time
- Hours: 8:00am – 6:00pm Monday-Friday, 9:00am – 12:00pm Saturday, and other hours as needed including some evenings and weekends
- Role: A Call Center Personal Banker serves as the point of contact for customers and non-customers who contact CoreFirst via phone or the chat application on our website.
- Completes processes related to all commercial and retail banking products, including deposit, retirement, loan, bank card, electronic, and treasury management services
- Achieves goals set forth by Call Center Supervisor regarding sales ratios, number of calls answered, length of calls, or other goals set forth by management
- Supports and participates in Bank marketing and promotional activities
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