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Customer Experience (CX) Product Owner
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- Freedom Financial Network is seeking a Customer Experience (CX) Product Owner for the Enterprise Applications Platform Team. This role provides vision, technical leadership, and overall responsibility for the Customer Experience product development efforts within IT and the Enterprise Applications team supporting our Genesys Cloud and Verint platforms.
- Deep understanding and deployment experience with Genesys Cloud and Verint platform capabilities.
- Understanding of HTML5 and modern JavaScript libraries developing front end systems (Node.js, React/Vue/Angular)
- Understanding of Cloud distribution platforms (AWS, Google Cloud Platform, Azure) and docker containerization
- Familiarity with various design and architectural patterns common in omni-channel telephony systems
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