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Customer Care Advocate
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- our customers became our models and social media became our runway.
- Under direct supervision, the Customer Care Advocate provides support and assistance to a global customer base across a variety of platforms, including email, phone, chat, web submission, and social media.
- As a Customer Care Advocate, your role is to support the Customer Care Team while working to maintain positive relationships between departments and servicing the needs of the customer.
- Use different systems / software as needed to complete the tasks, such as Salesforce, Shopify, HighJump, etc.
- Assist the WCS Team with locating and supplying missing customer information requests.
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