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Contact Center Associate / Apheresis Tele - Recruiter, Enterprise
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Part-time
- In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products.
- This role recruits, prescreens, and schedules apheresis/platelet donors via various telecommunications channels, provides information, addresses queries, and encourages apheresis/platelet donation to ensure platelet products supply, meeting current and future needs of the clients served.
- Candidates must be able to report into one of the following NYBCe locations: Lincoln, Nebraska; St. Paul, Minnesota; Providence , RI and Newark, DE.
- Engage and Recruit: Make calls, text, and email current donors, across all divisions, to build relationships, educate them about apheresis/platelet donation., and schedule future appointments effectively while ensuring focus days are properly utilized to ensure inventory and hospital demand are able to be met.
- Accurately track and update donor information, including but not limited to call outcomes, donor suitability requests and record post-donation details, ensuring data integrity and supporting department operations.
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