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Consumer Experience Strategy Lead
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Full-time
- Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist
- Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.
- CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.
- 10 years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design and in service design
- Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data.
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