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Clinical Services Associate MA - Transplant Institute
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- With active programs in heart, lung, kidney, pancreas, islet, uterus, and hand transplantation, along with partner programs at the Children’s Hospital of Philadelphia (CHOP), the Penn Transplant Institute is the largest multi-organ transplant program in the region, a national leader in the field, and a signature program for the University of Pennsylvania Health System.
- This position, working within our Kidney, Pancreas, and Liver Transplant programs, will provide both clerical and Medical Assistant level support for our office located in the Reading Hospital Doctors Office Building, for patients throughout their transplant process.
- notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient’s vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc.
- Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary.
- Clerical / Other Accountabilities: Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services.
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