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Client Relationship Manager
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$115,000 - $120,000 a year
Full-time
- We are seeking a highly experienced Senior Manager of CRM to lead our customer relationship strategy with a specialized focus on personalization and contact strategy.
- This role requires a strategic thinker with a deep understanding of customer data, behavior analysis, loyalty program strategy, and marketing automation tools with the express purpose of improving customer KPIs.
- Develop and implement comprehensive CRM strategies focused on personalization and customer engagement, aiming to maximize customer lifetime value and loyalty.
- Lead the planning and execution of targeted marketing campaigns based on customer segmentation, behavior analysis, and predictive modeling.
- Utilize advanced analytics to understand customer needs and preferences, tailoring contact strategies across email, social media, mobile, and other digital channels.
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