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Client Manager
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Full-time
- General Summary:General SummaryThe Client Manager (CM) is responsible for proactive customer management, education, development, profitable growth and retention.
- The CM drives, designs, and executes integrated enrollment, service and growth strategies for each customer in their block.
- The position will provide enrollment customer relationship and growth support for Unum’s portfolio of voluntary products (Group, VB, IDI) with the ultimate objective of delivering enrollment solutions that maximize participation and premium, minimize expenses, and differentiate Unum’s portfolio of products and services.
- Principal Duties and ResponsibilitiesPre and Post-Sale Proactive Client Management, Education, Development, Growth and Retention for core marketPrimary integrated relationship manager for customersDevelop personal connections with brokers, enrollment firms and customersDevelop and execute on customer-specific business plans.
- When applicable, partner with Home Office to execute on CM’s customer business plans and understand issues with Home Office serviced customers.
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