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Client Experience Program Manager (Hybrid)
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Full-time
- The Client Experience (CX) Program Manager will oversee the processes and programs that uphold this commitment to exceptional client experiences and help to develop a holistic strategy to enhance client satisfaction, loyalty, and advocacy.
- The CX Program Manager works with Chief Marketing Officer, other Corporate Business Development team members, and a variety of Barr staff to develop, monitor, and maintain the CX program, encourage ongoing improvement, innovate client engagement and delivery methods, and support service-related competitive advantages.
- This role is responsible for the development and implementation of a comprehensive training program to execute client service and collect client feedback, promote the effective and efficient use of CX program resources, and leverage client insights and feedback to enhance client acquisition and retention efforts for marketing and project execution.
- The CX Program Manager works with staff from the Corporate Business Development team for program support, data entry and management, program review, and development and execution of CX training programs.
- Communicate the value of CX change initiatives to frontline teams and incorporate their feedback into future plans.
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