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Client Account Support Lead Analyst - Cigna Healthcare - Hybrid (Sunrise)
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Full-time
- Job Location: This is a hybrid position and will require three days per week in the office.
- Position is located in Sunrise, FL.The Sales Client Account Support Lead Analyst role provides professional input to Client Services assignments and projects for a designated book of business.
- Accountable to proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth.
- This includes managing business relationships, delivery of moderately complex client and broker requests, using independent judgment and discretion, proactive service support and management of sensitive cases.
- Key responsibilities will also include facilitating root cause analysts and issuing resolution across matrix lines.
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