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Cisco Certified VoIP Engineer (HYBRID)
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- Job Title: Cisco Certified VoIP Engineer (HYBRID) Location: Richmond, VA Duration: 12+ Months Job Description: The client is seeking a Cisco Certified Voice Engineer with 5+ years of experience to ensured continued operations for our VoIP telephony and other communications.
- The successful candidate will monitor CISCO RTMT, Splunk (SIEM) and other monitoring tools, user and system actions, and logs for problems for proactive resolution.
- In addition, this position will triage and resolve user tickets and document all remediation thoroughly and accurately.
- Critical Duties & Responsibilities: Facilitate Real-time communications for the Department, including Voice, Call Centers, Faxing, Workforce Management, Quality Management, 24-7 Integrated Voice Response Hotlines, and other Call Center scripts.
- Evaluate and manage the deployment new releases of products including but not limited to Verint Workforce Optimization, Cisco Unified Call Manager, Cisco Unified Contact Center Express, E911 and Emergency Notification Systems, and Biscom Enterprise Fax solutions.
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