Conexess Group

The overnight shift advisor in particular is expected to manage and be available for a wide variance in chat volume, as well as to operate relatively independently.. Convert in-market vehicle sales and service customers to dealership leads, while meeting department Key Performance Indicators (KPIs) and goals. Utilize web chat software to provide consultative assistance to customers with their vehicle sales and/or service needs. Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer, making their dealership experience better. Journalism/Creative Writing experience preferred

development

Dealership Business Development Center Chat Advisor ROLE SYNOPSIS Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue. This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationships between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution. The overnight shift advisor in particular is expected to manage and be available for a wide variance in chat volume, as well as to operate relatively independently. KEY RESPONSIBILITIES/ACCOUNTABILITIES • Represent dealerships across the national and Canadian market via webchat and various digital communication mediums • Convert in-market vehicle sales and service customers to dealership leads, while meeting department Key Performance Indicators (KPIs) and goals • Serve as an expert in the product line, promotions, and dealership operations JOB EXPECTATIONS • Utilize web chat software to provide consultative assistance to customers with their vehicle sales and/or service needs • Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer, making their dealership experience better • Be a goodwill ambassador for *** by courteous treatment of all customers • Promote sales and lead captures for the client by accurately and enthusiastically responding to customer questions about products, features, benefits, incentives, and promotions • Effectively build rapport with customers, dealers and all team members • Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required • Effectively and accurately document customer interaction • Efficiently manage concurrent activities • Ability to operate independently when required REQUIRED QUALIFICATIONS • 1-2 years of experience in Customer Service related profession • Experience working overnights preferred • Journalism/Creative Writing experience preferred • Strong computer navigation and typing proficiency • Strong reading comprehension and written communication and skills • A positive self-starter with a strong work ethic • Ability to meet deadlines • Strong organizational skills • Excellent interpersonal skills • Strong attention to detail • Engagement in team activities • Punctuality • Willingness to learn and adapt REQUIRED EDUCATION • Bachelor’s degree is required for the overnight position

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