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Experience with Natural Language Processing (NLP) Chatbot Conversational Design, Design Thinking to reimagine customer support experience in Chat. Help develop, design, and drive the technology roadmap for the most effective Service Delivery platforms relative to supporting Brightspeed Fiber along with legacy products relative to Agent and Field Tech experience - ultimately drive a highly automated and cohesive ecosystem vs.
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5 years of experience developing Cloud Contact Center solutions like IVR, Queuing & Routing, Callback Assist, Recording Services, WFM/WFO, Analytics, Digital Service Products (IVA/Chat/Text/SMS) and Omni channel.
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You will serve as the point of contact in fulfilling the insurance needs of our clients by assisting them with the sales process via live chat or selling coverage via inbound calls for: Renters Insurance, Manufactured Housing and Classic Car insurance.
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SiriusXM is seeking a Vice President, Product Management - Customer Service to lead our customer service transformation efforts, including the implementation of AI/ML based modern agent desktop, routing, chat and voice solutions.
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A main focus of our upcoming work will be a chat agent for financial professionals that has access to all of our underlying datasets. A main focus of our upcoming work will be a chat agent for financial professionals that has access to all of our underlying datasets.
Full-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Develop knowledge to provide daily Web Chat support for credit union and third-party accounts. The Bilingual Call Center Agent/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services.
$14 - $16 an hourFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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The Sales Chat Support Agent will work on sales chat for one of our telco programs. As a Chat Support agent, you will be responsible in communicating with customers through live chat or email answers to their queries and sell the value of clients products and services.
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The Vice President of Member Support Transformation works closely with colleagues throughout the organization to champion member support excellence, ensuring a seamless experience for both internal and external clients across various digital, chat, AI, voice, social, email, ITM (video), outsource resources, and virtual branch (video) channels.
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Agent responds to customer inquiries through multiple channels including telephone, email, web chat, and digital channels (including online, mobile and IVR). The Contact Center Representative (Agent) is responsible for assisting customers with account research, problem solving, online banking access and debit card disputes.
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Respond to customer inquiries via telephone, email, web chat, or digital channels on banking products, services, and rates while providing friendly, accurate, and speedy service. Agent is proficient with technology systems used to enroll and support customers with online banking, bill pay, mobile banking, debit cards, and the VRU. Agent has excellent customer service skills and delivers a superior customer experience resulting in retention of existing customers and development of customer loyalty.
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We are hiring for multiple shifts to include: 6am to 3pm M-F, 7am to 4pm M-F, 8am to 5pm M-F, 10am-7pm M-F and 1pm to 10pm M-F.More About the Role:Serve as first contact for CISA users submitting inquiries and issues via multiple channels, including phone, web chat, email, and ticketing.
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Serve as first contact for CISA users submitting inquiries and issues via multiple channels, including phone, web chat, email, and ticketing. The Technology Operations Center (TOC) Service Desk service desk agent provides mid-level support for an Information Technology (IT) Service Desk which receives and resolves incident and service request tickets through the ServiceNow service management software.
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Support electricity meter programming, use and deployment via incoming phone calls, live agent chat, email, and web meetings. Work may include providing support via email, Live Agent Chat, and phone while accurately diagnosing reported client problems with energy solutions.
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This role will report to the Director, DEI, and will work with the DE&I team to drive growth strategies sought at advancing DEI goals internally and externally at Anywhere while expanding our diverse agent and broker network throughout all of our brands, including Better Homes & Gardens Real Estate, Century 21 Real Estate, Coldwell Banker, Corcoran, ERA Real Estate and Sotheby’s International Realty.
$85,000 - $95,000Full-timeRemoteExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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ECommerce Customer Service Agent. Provides service to customers within a lighting distributor, including answering questions via phone, email, and chat. Fully Remote Customer Service Description.
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