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Central Support Manager
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- In March 2021, Pacaso achieved unicorn status (a valuation of $1 billion) faster than any other company in the United States.
- As the Central Support Manager, your main responsibility is ensuring our Central Support Agents provide excellent support to internal constituents and external customers.
- Coach and mentor team members with a focus on professional development and proactive problem-solving.
- Assist our owners with a variety of requests including reservations, inbound calls/texts, problem resolution, work order management, and proactive communications for 5-10 hours/week, in addition to taking escalations as needed.
- Partner with cross-functional leaders and Market Operations on initiatives to improve owner experience and increase frontline capacity.
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