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Care Experience Manager
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- Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide.
- Liaising between the client and admissions, billing, utilization review, outreach and clinical teams
- Ensure direct reports are meeting determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scores
- 4+ years of relevant work experience in customer success, care coordination, call center management, or a related field within the healthcare industry.
- Bachelor's degree in a relevant field (e.g., Communications, Business Administration, Hospitality Management, etc.)
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