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Care Coordinator
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Full-time
- The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.
- Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).
- Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide.
- Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
- Addresses referral based phone calls for Primary Care Physicians panel.
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