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Call Center Supervisor - Remote CONUS
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- The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
- Must meet government security requirements for Magellan, Government background Tier 1 investigation, and drug testing.
- Responsible for overseeing daily operations of the Customer Service Representatives (CSRs) within a fully remote contact center supporting the Department of Veterans Affairs.
- Serves as a liaison between the CSRs and the Workforce Management Team, assisting in balancing all workload requirements, handling change requests, and exceptions to the daily schedule.
- Identify CSR's who are not in compliance with established processes and coach them to improve performance or appropriately disposition if improvement doesn't occur.
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