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Call Center Senior Supervisor - Urology
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- Experience with Five9 is a plus, as our call center utilizes this platform extensively.
- Performance Management: Monitor and evaluate individual and team performance metrics, providing regular feedback, coaching, and performance improvement plans as necessary.
- Technology Management: Utilize and optimize call center technologies, including the Five9 platform, to streamline operations and enhance productivity.
- Compliance: Ensure compliance with company policies, procedures, and regulatory requirements, maintaining a strong focus on data security and privacy.
- Technical Aptitude: Proficiency with call center technologies and systems, with experience using platforms such as Five9 or similar software a plus.
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