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Call Center Customer Service Representative - Hybrid
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- Unite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing.
- The UHSM mission is to help Christian families fulfill their God-given purpose to care for one another and to positively impact our communities.
- Headquartered in Norfolk, VA, UHSM takes a modern approach to health sharing that prioritizes holistic health and wellbeing.
- Handle escalated calls, resolving more complex member issues in (First Call Resolution - FCR)
- Required to be at workstation to answer calls in an ACD (Automatic Call Distributor) environment, subject to the monitoring of incoming and outgoing ACD calls for quality assurance during those time periods that the Member Service Representative is not scheduled for a break or lunch breaks.
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