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Business Analyst (IT) III
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- 5+ years of prior experience as Business Systems Analyst or similar role
- Strong visualization skills or ability to put together a strong data narrative on solutions/experiences
- 2+ years of Routing Development Experience in Genesys Contact Center Solutions
- Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
- Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset
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