Seneca Family of Agencies

Are you a committed mental health provider with experience working with migrant , refugee , or asylum-seeking families?. Then our Bilingual Case Manager Remote position for our Todo por Mi Familia (TPMF) Program is right for you!. As a Remote Case Manager , you will collaborate with program staff, providers, and other stakeholders (e.g., immigration attorneys and Maya Indigenous community groups) to cultivate a client-centered, strength-based, and trauma-informed approach.. Bachelor’s degree required, with 3 years’ experience working with migrant, refugee, or asylum-seeking families.. Experience with case management, family finding and engagement, or working with migrant, refugee, or asylum-seeking families.

bilingual case manager

Overview Are you a committed mental health provider with experience working with migrant, refugee, or asylum-seeking families? Then our Bilingual Case Manager Remote position for our Todo por Mi Familia (TPMF) Program is right for you! As a Remote Case Manager, you will collaborate with program staff, providers, and other stakeholders (e.g., immigration attorneys and Maya Indigenous community groups) to cultivate a client-centered, strength-based, and trauma-informed approach. Remote Case Managers deliver ongoing individualized and coordinated case management services that leverage our existing national network of mental health providers to link families to a continuum of appropriate services. The Remote Case Manager's duties include assessing, planning, implementing, monitoring, documenting, and evaluating actions driven by each family's unique strengths to meet the needs of each family. About The Program Seneca’s Todo Por Mi Familia (TPMF) program was established to address the profound trauma experienced by migrant/asylum seeking parents and children who were unwillingly separated from each other at the US-Mexico border under the Zero Tolerance Policy. Pursuant to a federal contract and class action lawsuit, TPMF offers the following services to eligible families: (1) pre-reunification counseling to still-separated families awaiting reunification; (2) parenting and psychosocial supports to reunified families in the United States; (3) referrals to behavioral health treatment to still separated children and reunified families in the United States; and (4) related case management services. TPMF is built upon Seneca’s years of experience providing Unconditional Care® to effectively respond to the impact of complex trauma on children and families. All services provided by TPMF are trauma-informed and culturally appropriate and offered in the families’ preferred language, with the goal of helping families heal and rebuild. About Seneca We are committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. We are committed to building a diverse staff and strongly encourages people of color to apply. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve. Responsibilities <ul><li> Develop trust and rapport with families in a linguistically and culturally appropriate and trauma-informed manner, utilizing available resources including interpretation and translation services where needed </li><li> Conduct needs assessments to determine each family’s need for pre-reunification counseling, psychoeducation, parenting supports, and/or behavioral health services that ensure individualized treatment objectives and plans for each family are met </li><li> Provide pre-reunification counseling to still separated families and psychoeducation and parenting supports to reunified families in the United States, and coordinate referrals to behavioral health services for separated children and reunified families in the United States </li><li> Provide case management (e.g., coordinating with schools, facilitating access to health care, and developing linkages to community organizations) in a manner aligned with Seneca’s Unconditional Care treatment model including intake, assessment, safety, treatment, and discharge planning </li><li> Caseload Information 25-30 families but may vary depending on family and program needs. </li><li> Serve as a liaison between families and service providers by coordinating referrals that meet families’ logistical needs (timing, geography, in person or telehealth), scheduling appointments, assisting in completing all enrollment and intake forms, arranging any necessary transportation support, and coordinating interpretation services so that all services are provided in the families preferred languages </li><li> Communicate and coordinate with other stakeholders supporting families (e.g., attorneys, refugee resettlement organizations, schools, and TPMF partners) to ensure families’ needs are met </li><li> Participate in 24-hour on-call hotline shift at least two times per month (additional stipend provided) </li><li> Maintain timely and accurate documentation (including agency-assigned paperwork) and input all information into an electronic database </li><li> Participate in all scheduled trainings and meetings </li><li> Participate in confidentiality trainings and maintain confidentiality of all information regarding families and project efforts </li><li> Adhere to established guidelines for timely response to incoming calls and correspondence </li></ul>Required Qualifications <ul><li> Bachelor’s degree required, with 3 years’ experience working with migrant, refugee, or asylum-seeking families. </li><li> Required Proficiency in Spanish, Mam, Q’anjob’al , and/or Ki'che ' (Quiché). </li><li> Strong communication and organizational skills. </li><li> Must be at least 21 years of age. </li><li> Valid driver's license and insurability with Seneca's automobile policy. </li><li> Clearance of TB test, fingerprints, and any other mandatory State/Federal licensing or certification requirements. </li><li> Proof of COVID-19 vaccination. </li></ul>Preferred <ul><li> Master’s degree in social work, counseling, or related field preferred </li><li> Experience with case management, family finding and engagement, or working with migrant, refugee, or asylum-seeking families. </li></ul> Schedule <ul><li> Full-Time</li><ul><li> 9:00am - 5:30pm </li></ul><li> Participation in the 24-hour hotline at least twice a month </li><li> Availability to work some evenings and weekends on a regular basis </li><li> This position requires reliable internet access and a home office space conducive to making and receiving confidential phone calls. Mobile phone and laptop are provided. </li><li> Travel within the U.S. may be necessary to provide in-person services to families; however, the ability to travel is not a requirement of the position </li></ul>Benefits <ul><li> Starting at $34.09 to $38.65 per hour. Actual salary dependent on experience, education, and licensure beyond the minimum requirements for this role.</li><ul><li> Salary increases each year </li></ul><li> Seneca is a Public Service Loan Forgiveness certified employer. </li><li> Comprehensive employee benefits package, including:</li><ul><li> Medical, dental, vision, chiropractic, acupuncture, and fertility coverage </li><li> Long-term disability, family leave, and life insurance </li><li> 50% paid premiums for dependents </li><li> 403b retirement plan </li><li> Employer-paid Employee Assistance Plan </li></ul><li> 5 weeks of flexible paid time off and 11 paid holidays </li><li> Abundant professional development, scholarship, and promotional opportunities</li></ul>

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