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Benefits Customer Care Advocate
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Full-time
- With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.
- You'll gain skills and experience working on behalf of one of the most exciting payroll and benefits platform for small businesses.
- At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and reflection on performance.
- While you can expect to primarily be on our live inbound phone channel for the entirety of your shift, a Benefit Customer Care Advocate should be prepared to flex on to our email and/or chat channels based on business needs.
- Technical Ability — You must feel comfortable working with multiple and perhaps new technologies in a digital-first environment (tools such as Salesforce, Slack, Confluence, NICE Workstation are used often).
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