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BACAN, General Manager (Restaurant)
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- Constantly identifies areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine
- Displays leadership in guest hospitality by exemplifying excellent guest service and creating a positive atmosphere for guest relations.
- Ensures that reservations are managed well within the outlet and seating capacities are effectively maximized.
- Operates Open Table to book guest reservations and collect guest preferences.
- Supports on-site/off-site public relations opportunities to promote the restaurant.
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