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Associate VP Product Management Contact Center Digital And Conversational AI Experience
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- Associate VP Product Management Contact Center Digital and Conversational AI Experience Location
- As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community.
- In addition, you will lead the vision of building a broader omni-channel interaction database with ability to stitch customer journey, identify pain points and deliver process automation.
- The AVP will report directly to the Vice President, Retail Digital Transformation and will lead a team of 10-12 associates with four direct reports.
- Create the vision for, and oversee the execution of, contact center platform technology foundation and platform roadmaps across voice, chat, text, synchronous and asynchronous messaging, intelligent voice assistant, process automation, workforce management, quality management, call transcription, call analytics and end-end user engagement.
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