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Associate Service Support Specialist
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- The Customer Operations Specialist's role is to ensure complete customer satisfaction with PerkinElmer's services by providing first level support to customers contacting OneSource Support Services.
- Schedule regular maintenance and record all event activities in applicable CMMS
- Utilize applicable CMMS, to capture pertinent detail regarding the event.
- Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
- Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required.
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