Myriad Genetics

As an Oncology Associate Sales Representative (ASR), you will report to the Oncology Area Manager and act as the primary point of contact between your assigned area, customer service, and our strategic accounts such as but not limited to Surgeons, Oncologists, and Genetic counseling groups.. ASRs will be cross trained to handle inbound inquiries, billing, and order management for our customers and act as a resource for the Field Sales and internal teams.. CLIA Title: New York State Title: N/A N/A Internal Classification: Ancillary Key FunctionsCustomer Account Retention: ASRs will partner with key, strategic accounts to ensure that clients are properly educated on services and maintain an overall positive experience.. You understand the sales process, customer behaviors and service expectations and can generate a strategy for addressing customer needs through self-help options and support agents.. PROBLEM SOLVING/DECISION MAKINGAs members of the Oncology Business Unit, ASRs work on complex and abstract problems of diverse scope.

associate sales representative

Job Description OverviewMyriad Genetics discovers, develops, and commercializes molecular genetic tests that determine the risk of developing disease, assess disease progression, and guide treatment decisions in Oncology, Women’s Health, and Mental Health. We are a pioneer and leader in genomic research, and we are committed to advancing the science of personalized medicine as we refine and develop more products to address unmet medical needs.Myriad Oncology is looking for a sales and account management professional who is passionate about improving the lives of patients with cancer or risk of cancer. As an Oncology Associate Sales Representative (ASR), you will report to the Oncology Area Manager and act as the primary point of contact between your assigned area, customer service, and our strategic accounts such as but not limited to Surgeons, Oncologists, and Genetic counseling groups. ASRs will be cross trained to handle inbound inquiries, billing, and order management for our customers and act as a resource for the Field Sales and internal teams. The ASR is involved in implementation, projects around optimization, and retention of key accounts to ensure a positive experience and success of our customers.The ASR leverages proactive decision making and timely issue resolution to manage their book of business. As an ASR, you will also act as a partner to the field to educate and advocate for customers within the organization to drive new functionality and process improvement. They will have a deep understanding of the needs and challenges of our accounts and work with internal stakeholders to pre-empt any issues.Our ideal candidate brings passion for the pillars of our culture: collaborative, innovative, inclusive, caring, and committed. This Oncology ASR will be curious, pro-active, able to work across organizations, and driven to help shape the future of this company. At Myriad Genetics, our future is yours to create.CLIA Title: New York State Title: N/A N/A Internal Classification: Ancillary Key FunctionsCustomer Account Retention: ASRs will partner with key, strategic accounts to ensure that clients are properly educated on services and maintain an overall positive experience. You will build a strong relationship through proactive contact, business reviews, and goal setting to add value to the continued partnership with our key accounts. Periodic field travel is required to attend key stakeholder meetings and events.Customer Account Implementation: Be an active participant in on-boarding new accounts and implementation of new services to ensure long term scalability and success. Utilizing data and regular interaction, ordering workflows should be set up in a way that issues are addressed early, and providers are well informed on available tools and resources.Customer Account Optimization: Be the key driver in the optimization of accounts through improved and more efficient utilization of workflows to drive growth in account health. All accounts have different needs which require a holistic approach to both internal and external processes. This is used to drive operational efficiency, process improvement, and help develop new features and services.The Associate Sales Representative will exemplify proficiency within 5 competencies - Account Knowledge and Trust, Scalable Solutions, Proactive Support, Effective Partner and Successful Onboarding. Accountabilities:Data Driven Decision-making. Use data to drive scalable and efficient improvements. Data will back your decisions, prove progress, and present opportunities for engagementStrong Communicator. Ability to deliver clear direction and create a path forward for a diverse, collaborative team. Clearly articulate the needs of the customer with internal partners and determine the best possible course of action that supports the Oncology Business Unit and customer success.Can Do Attitude and Focus on Task and Goal Achievement. Set achievable stretch milestones for yourself and the team and then deliver on them. Continuously evolve what success looks like for this team at a macro and micro level. Enable the Oncology Business Unit’s ability to fuel future growth.Builder with Beginner’s Mind. Collaborate with the team to generate a compelling, scalable vision. Combine institutional knowledge within the team with creativity and data to continuously improve the Oncology Business Unit. Drive growth and improvements to meet the needs of our customers.Track and Measure for Continuous Improvement. Ability to dig into Myriad’s customer service applications, such as Service Cloud or other CRM software, telephony systems and homegrown applications to continue to drive improvements.Self-Starter and Experienced Coach. Proven track record of taking ideas and running with them and a willingness to drive projects to completion through individual effort and collaboration with broader teams. Excellent coach and mentor who takes pride in successfully developing and retaining team members in the Commercial organization. Establish a consultant role to internal and external stakeholders.Strategic Thinking. Actively participate in the generation of the strategic vision for your team to help maximize our efforts, return, and team engagement. You understand the sales process, customer behaviors and service expectations and can generate a strategy for addressing customer needs through self-help options and support agents. INTERACTIONSThe Associate Sales Representative will play a cross-functional role within the Oncology Business Unit, interacting with Regional Sales Directors, the Field Sales team, Legal, Client Services, Billing, Digital Products, and Marketing. The CSM interacts with the external community in understanding best practices and industry trends to communicates this information back to the internal teams to drive process improvement and growth. PROBLEM SOLVING/DECISION MAKINGAs members of the Oncology Business Unit, ASRs work on complex and abstract problems of diverse scope. This individual negotiates difficult matters with external customers and groups that to help influence Company decisions and policies. Responsibility Provide sales support to targeted accounts, physicians, and staff. Observe and assist territory SE with full lifecycle of the product sales process, including new business development and lead generation via programs and other initiatives. Support existing customers with workflow related to Myriad. Manage billing/customer issues. Prospect targeted customer types. Meet expense budget and administrative requirements. Update Salesforce (CRM) to track targeting, frequency, messaging including strategic and tactical information. Attend local tradeshows, industry conferences and networking events. Stay current on industry and marketplace trends in personalized medicine. Qualifications Bachelor’s degree (B.A. or B.S.) is required. 2+ years of experience in sales support, B2B customer service, account management, or other sales-support related role; internship, retail, or other service-oriented roles will also be of value for recent college graduates Biotech, healthcare, medical device, or pharmaceutical industry experience preferred Proven track record of exceeding company targets within a competitive market Excellent presentation, training, and coaching skills Strong interpersonal skills to include active listening, coaching, advising, facilitating and problem solving are required. Ability to apply these skills at all levels and in diverse settings. Excellent written and oral communication skills Attention to detail and follow-up skills Advanced organization skills with the ability to handle multiple assignments Extremely comfortable and effective at engaging customers remotely and face to face Ability to maintain and effectively deal with highly confidential matters Highly organized and ability to effectively manage multiple priorities in a fast-paced environment Knowledge of Salesforce.com, or a similar CRM, and other business programs Ability to model and live the corporate values Travel as required Working knowledge and application of HIPAA laws, privacy, and ethics surrounding patient privacy and information Demonstrates values and ethics that support Myriad's mission, goals, and professional code of conduct Ability to resist pressure to compromise corporate values despite pressure to make sales Uses discretion and professionalism as it relates to handling patient and physician information and documentation Track record of demonstrating integrity, even when inconvenient Must be flexible, innovative, and self-motivated Systems and Software - proficient in Excel, PowerPoint and Word and CRM, preferably Salesforce Valid driver's license and driving record that meets safe and satisfactory criteria per Myriad's motor vehicle driving record policy Physical RequirementsLifting Requirements – sedentary to light work or exerting 10 to 20 pounds of force frequently. Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, and observing. Use of equipment and tools necessary to perform essential job functions. OSHA category III – normal routine involves no exposure to blood, body fluid, or tissue and as part of the employment, will not be called upon to perform or assist in emergency care or first aid. EEOWe recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

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