MASTERCORP, INC

The Assisant Executive Housekeeper works directly with the Executive Housekeeper to ensure successful achievement of housekeeping operational goals for timeshare resort property.. Develop and maintain positive relationships with resort management clients.. Minimum two years of progressive responsibility as Supervisor/Lead Supervisor or other Management experience in Hotel/Resort or Timeshare industry.. 3+ years of successful housekeeping management experience in a hotel and/or resort environment OR equivalent degree in Hospitality Management or related field. At the direction of the EH or DOH, participates in onboarding or training new hires.

assistant executive housekeeper

Overview:  The Assisant Executive Housekeeper works directly with the Executive Housekeeper to ensure successful achievement of housekeeping operational goals for timeshare resort property. Duties include ensuring quality and efficiency are delivered by housekeeping team in line with MasterCorp standards.   Develop and maintain positive relationships with resort management clients. Proactive leader who is able to partner with team to hire, retain and lead large housekeeping team in a fast-paced production environment. Maintaining a client focus, works with MasterCorp leaders and support team to ensure high guest satisfaction scores are achieved. MasterCorp continues to expand beyond the 97 client sites we provide service to. We are looking for growth oriented, motivated leaders who are able to contribute to MasterCorp and future success. We are the leader in the resort housekeeping industry and are experiencing continuous growth at our numerous resort locations across the nation.   Qualifications: <ul style="margin-top: 0in;"><li style="margin: 0in 0in 0pt; color: #000000;">Minimum two years of progressive responsibility as Supervisor/Lead Supervisor or other Management experience in Hotel/Resort or Timeshare industry. </li><li style="margin: 0in 0in 0pt; color: #000000;">A proven track record of driving performance in a fast-paced production workplace while ensuring quality and efficiency standards are met or exceeded.</li></ul>Other Qualifications:<ul><li><div style="margin: 0in 0in 0pt; color: #000000;">Customer service and relationship focused</div></li><li style="color: black; font-family: 'Arial',sans-serif; font-size: 12pt;">3+ years of successful housekeeping management experience in a hotel and/or resort environment OR equivalent degree in Hospitality Management or related field</li><li style="color: black; font-family: 'Arial',sans-serif; font-size: 12pt;">Proven team building skills</li><li style="color: black; font-family: 'Arial',sans-serif; font-size: 12pt;">Proficiency in planning, organizing, scheduling, maintaining budget standards, conducting inventories, and placing purchase orders</li><li style="color: black; font-family: 'Arial',sans-serif; font-size: 12pt;">Ability to lead and motivate teams</li><li style="color: black; font-family: 'Arial',sans-serif; font-size: 12pt;">Applied verbal & written communications</li><li style="color: black; font-family: 'Arial',sans-serif; font-size: 12pt;">Bi-lingual English / Spanish a plus</li></ul> Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <ul style="margin-top: 0in;"><li style="margin: 0in 0in 0pt; color: #000000;">Exemplify a sense of urgency with housekeeping staff to ensure all units get turned on time.</li><li style="margin: 0in 0in 0pt; color: #000000;">Direct work of Housekeepers, House Person and Supervisors.</li><li style="margin: 0in 0in 0pt; color: #000000;">Assist in training new Housekeepers on 7 Steps Processes.</li><li style="margin: 0in 0in 0pt; color: #000000;">Coach housekeepers to reach productivity standards.</li><li style="margin: 0in 0in 0pt; color: #000000;">Conduct weekly report cards for housekeeping staff.</li><li style="margin: 0in 0in 0pt; color: #000000;">Conduct weekly MSI report of Supervisors.</li><li style="margin: 0in 0in 0pt; color: #000000;">Inspect clean rooms to ensure that quality standards are met.</li><li style="margin: 0in 0in 0pt; color: #000000;">Retrieve housekeepers to address any areas that need to be re-cleaned.</li><li style="margin: 0in 0in 0pt; color: #000000;">At the direction of the EH or DOH, participates in onboarding or training new hires.</li><li style="margin: 0in 0in 0pt; color: #000000;">Provide feedback to the EH regarding underperforming team members.</li><li style="margin: 0in 0in 0pt; color: #000000;">Conduct inventory counts determine inventory needs and submit purchase requests.</li><li style="margin: 0in 0in 0pt; color: #000000;">Unload inventory and maintain clean and organized storage areas.</li><li style="margin: 0in 0in 0pt; color: #000000;">Report unit maintenance issues.</li><li style="margin: 0in 0in 0pt; color: #000000;">Maintain vehicle maintenance logs.</li></ul>

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