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Assistant Contact Center Manager
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- Position Overview The primary role of the Assistant Contact Center Manager is to assist the Contact Center Manager with the day-to-day management of the Contact Center by supervising, directing, and controlling departmental activities to ensure high-quality and timely member service.
- In conjunction with the Contact Center Manager, the Assistant Contact Center Manager is responsible consistent adherence to and execution of Freedom's Superior Member Service Standards, exceeding members’ expectations regarding service, and for meeting certain financial and production goals and objectives.
- The Assistant Contact Center Manager will fulfill management responsibility of the Contact Center during the Manager’s absence.
- Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
- If offered the position, you will be required to meet the requirements of the S.A.F.E. Act to be registered in the Nationwide Mortgage Licensing System and Registry (NMLS).
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