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Applications Analyst II, PACS, Full Time, Hybrid, Benefited, Days, 8hours, Fte
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Full-time
- SUMMARY: Assists with the implementation and support of assigned applications; provides application for the product line in addition to providing triage and troubleshooting assistance to the product customers and Help Desk staff.
- Provides support during the application installation, including trouble-shooting problems, recording and tracking problems, working with vendor representatives to correct problems.
- Coordinates with end users, appropriate application support staff, IS staff, and vendors to identify and correct reported problems.
- Documents and prioritizes all problem reports and documents resolution in accordance with application and Help Desk triage policies, procedures, and Change Control processes.
- Participates in maintaining overall system functionality, including assisting in troubleshooting and recovery; interacts provides support to, departments responsible for system security, data integrity, hardware support, printer management, and general technical support.
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