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Application Fulfillment Specialist - Bilingual Spanish or Mandarin. Covr Technologies is a leading, InsurTech venture capital-backed company, focused on using technology to simplify the buying process for life insurance and related products.. Our employees enjoy a casual dress code, flexible hours and progressive work environment.. In a call center setting, the Application Fulfillment Specialist - Bilingual Spanish or Mandarin - is responsible for both inbound and outbound communication with clients who are seeking insurance products through their advisor at a financial institution.. NEW - Pet insurance for cats and dogs!

fulfillment specialist

Application Fulfillment Specialist - Bilingual Spanish or Mandarin REPORTS TO: Application Fulfillment Team Lead
DEPARTMENT: Operations
FLSA STATUS: Non-Exempt
TRAVEL: None
WORK SCHEDULE: M-F, shifts between 7AM and 7PM
LOCATION: Houston, TX onsite COMPANY OVERVIEW:
Covr Technologies is a leading, InsurTech venture capital-backed company, focused on using technology to simplify the buying process for life insurance and related products. As an innovator in a rapidly evolving industry, Covr is a technology-driven company that provides a simpler way for people to protect what matters most. Through partnerships with financial institutions and advisors,Covr's innovative digital platform provides the capability to research, compare and buy life insurance from top providers, fully online and within minutes. Our employees enjoy a casual dress code, flexible hours and progressive work environment. We have a strong culture based on our core values: Client First, Integrity, Innovation, Collaboration, Fun! JOB SUMMARY:
In a call center setting, the Application Fulfillment Specialist - Bilingual Spanish or Mandarin - is responsible for both inbound and outbound communication with clients who are seeking insurance products through their advisor at a financial institution. This team member will receive inbound calls, make outbound calls from a call queue, and call on specific appointments. They will determine the appropriate carrier and application documents required and complete the insurance application with the client over the phone in the clients preferred language and translate to English on application forms. We fulfill applications for more than 25 different insurance carrier's nuances, required forms, etc. This team member will then verify paperwork and send completed application our for signatures. This is a high-volume position that requires attention to detail, multitasking, and a professional, friendly demeanor. This is a great entry-level position that can provide great foundational knowledge of what Covr provides its partners as a pioneering insurance technology company. We strive to hire and retain excellent employees, who are looking for career progression and growth within our organization. Starting pay is approximately $40k annually, with potential incentive bonuses. ESSENTIAL JOB FUNCTIONS, DUTIES, AND PERFORMANCE RESPONSIBILITIES: Works each application request received through to the formal submission to the carrier for underwriting.
Review, screen, and coordinate with other Covr team members to ensure we document all the accurate information necessary to complete each carrier-specific application.
Submits life insurance applications in good order.
Performs additional administrative functions as requested.
Accurately translates application questions both verbally and in writing to client in Spanish or Mandarin and records back in English on application packet. JOB SPECIFICATIONS:
Required Education and Experience: High School Diploma or GED Equivalent
Minimum 2 years clerical and/or administrative experience
Minimum 1 year customer service experience, preferably by phone
Bilingual in Spanish or Mandarin with experience in translations Skills and Experience: Life insurance knowledge is strongly-preferred
Exceptional communication and customer service skills, especially via phone
Demonstrated ability to accomplish multiple tasks simultaneously in a fast-paced environment
Proficient in Microsoft Outlook, Word, Excel, and Adobe
Strong attention to detail and ability to multi-task without losing focus
Excellent organizational and time management skills
Excellent written communication skills
Strong work ethic and high level of personal integrity and accountability BENEFITS PACKAGE:
We offer a competitive benefits package: Paid Time Off (PTO): 3 weeks to start increasing with years of service
Paid holidays 11 days
Medical, Dental and Vision 80% of monthly premium paid by Covr for all full-time employees
Health Savings Account (HSA) with quarterly company contributions
Short-Term and Long-Term Disability
NEW - Pet insurance for cats and dogs!
401(k) with company match
Company paid Life and AD&D insurance of $25,000 for all full-time employees.
Supplemental Life and AD&D insurance up to 5xs salary for employee
Supplemental Life and AD& D plans offered for spouse and dependents
Flexible Spending Accounts (FSAs): medical, dependent, parking and transit #J-18808-Ljbffr

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