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5 / 20 Preferred Deposits - Client Service Representative II - Ft Worth - 1st Shift
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Full-time
- This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
- Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.
- Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.
- Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.
- Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.
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