University of California, Davis

Knowledge of networking terminology and operation of fiber optic network backbones, switched network services, local area networks, and network operating systems and referring backbone level configuration work to network operations center.. Knowledge of communication infrastructure requirements of voice and data terminal equipment.. Knowledge of Ethernet TCP/IP networks, network interface cards, network routers, network bridges and network gateways.. General understanding of inside wiring schemas and outside cable plant design installation.. Knowledge of and experience with Cisco VoIP solutions and configurations.

client service representative

**Job Description**| Job Title NETWORK & TELECOM CLIENT SERVICE REPRESENTATIVE (COMM AND NETWORK TCHL ANL 2) Job ID 29222 Location Department Description * Telecom client/customer service experience in a high-volume environment. * Experience with project coordination of multiple projects of varying complexity and scope. * Interpersonal and verbal and writing communications skills to communicate effectively to diverse audiences. Ability to interpret and communicate technical information for largely non-technical audience. * Knowledge of networking terminology and operation of fiber optic network backbones, switched network services, local area networks, and network operating systems and referring backbone level configuration work to network operations center. * Knowledge of telecommunications terminology and applications. Knowledge of communication infrastructure requirements of voice and data terminal equipment. * Knowledge of Ethernet TCP/IP networks, network interface cards, network routers, network bridges and network gateways. General understanding of inside wiring schemas and outside cable plant design installation. * Experience estimating and providing rate-based estimates. * Experience performing cost analysis, accounting and recharge procedures sufficient to assure accurate billing and cost tracking. * Experience using technical platforms or software to track and prioritize projects and service requests. * Knowledge of POTS/SL-100 and software and hardware related features and their interactions. * Knowledge of and experience with Cisco VoIP solutions and configurations.

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