Unum

This position is responsible for utilizing a strong working knowledge of Colonial Life or Unum’s complete product portfolio and processes to effectively represent virtual enrollment, core and voluntary benefits education, retention of policies, and project initiatives.. Uses knowledge and understanding of all Unum or Colonial Life product offerings, to provide benefits education and enrollment services to eligible workers and/or family members. Existing knowledge of the Unum/Colonial Life product portfolio (all products). Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide.. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

support specialist

When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Student loan repayment options
Flexible work environments
*All the benefits listed above are subject to the terms of their individual Plans<br/><br/>.
And that’s just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary:
This position is responsible for utilizing a strong working knowledge of Colonial Life or Unum’s complete product portfolio and processes to effectively represent virtual enrollment, core and voluntary benefits education, retention of policies, and project initiatives.
Job Description Principal Duties and Responsibilities
Provide virtual retention and enrollment assistance to workers
Receives inbound interactions from workers
Makes outbound calls as needed to workers
Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
Retention Support: Educate workers on current benefits
Complete application when appropriate
Maintain Individual and Team performance metrics
Document pertinent information about customer interactions
Uses knowledge and understanding of all Unum or Colonial Life product offerings, to provide benefits education and enrollment services to eligible workers and/or family members
Uses knowledge and understanding through resources provided of core and voluntary product offerings, to provide benefits education and enrollment services to eligible workers and/or family members
Participates in projects and initiatives as assigned
May perform other duties as assigned
Job Specifications
Prefer 4-year degree or equivalent in work related experience or industry designation.
Existing knowledge of the Unum/Colonial Life product portfolio (all products)
Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
Completion of continuing education requirements to keep Life and Health license
Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
Ability to work in a fast-paced environment, both as part of a team and independently
Demonstrate resolve to achieve their personal and business goals
Demonstrate good organizational skills and ability to multi-task
Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
Highly desired sales aptitude
Superior Customer Service Skills
Demonstrate ability to identify best practices and takes initiative to share ideas with team
Bi-lingual abilities are an asset
Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
Full-Time ESS committed to working 40 hours per week
Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
Committed to not taking pre-planned Paid Time Off in October and November of each year.
IN2
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$72,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.<br/><br/>#J-18808-Ljbffr

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